This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.
Objectives:
Describe the different ways people listen
Define active listening
Identify and respond to physical barriers and personal filters that impair active listening
Describe the traits and practices of active listening
Topics:
Types of listening
Preparing for active listening
Listening actively
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
