This course covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process.
Objectives:
Identify ways that negotiation is like a science
Identify ways that negotiation is like a form of art
Identify common traits embodied by assertive negotiators
Identify the steps of the negotiation process
Topics:
Understanding negotiation
Negotiating assertively
The negotiation process
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
