This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.
Objectives:
Differentiate internal and external conflict
Describe common types of external conflict in the workplace
Identify instinctive responses to conflict
Identify strategic responses to conflict
Identify guidelines for developing a conflict resolution process
List the benefits of an established conflict resolution process
Topics:
Understanding conflict
Responding to conflict
Resolving conflict constructively
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
