This course provides information about improving communication skills. High performance communication involves understanding the components of effective communication. This course provides ways to avoid misunderstanding and to establish appropriate, productive ways to respond during the communication process.
Objectives:
Identify behaviors that can undermine the effectiveness of communication
Identify the ingredients of effective communication
Recognize considerations for speaking and listening
Describe skills that contribute to more effective communication
Identify appropriate ways to respond during the communication cycle
Topics:
Communication Skills Matter
Communication Ingredients
Steps to Communication
Where to Start
Technical Requirements:
Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 800x600; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.
