This course provides information on recognizing and managing conflict, controlling your emotions, respecting the emotions of others, and reaching collaborative solutions.

• Recognize the emotional nature of conflict
• Differentiate between chronic and situational conflict
• Identify reasons why people avoid conflict
• Identify ways to resolve conflict
• Identify reasons for unsuccessful conflict resolution

• Encountering Conflict
• The Nature of Conflict
• Avoiding Conflict
• Ways to Resolve Conflict
• If the Process Doesn't Work

Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 1024x768; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.