This course provides information on maintaining and building customer loyalty.
Objectives:
List the kinds of recognitions and rewards you can use to build customer loyalty
List the attributes of an effective reward program
Explain which rewards work best with different customer segments
Topics:
Keeping Loyal Customers
Technical Requirements:
Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 800x600; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.
