This course provides information on communicating effectively with customers over the phone, by e-mail, and through instant messages.
Objectives:
Follow appropriate etiquette when talking to customers on the phone
Write effective e-mail messages
Provide quality customer service through instant messaging
Topics:
Telephone
E-Mail
Instant Messaging
Technical Requirements:
Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 800x600; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.
