This course provides information on the fundamental concepts involved in providing high quality customer service.
Objectives:
Define customer service
Explain the importance and impact of providing quality service
List the employees and departments a customer may interact with at a company
Describe the fragmented and cohesive models of customer service
Topics:
Who Are Your Customers?
The Instant of Absolute Judgment
Getting Everyone Involved
Technical Requirements:
Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 800x600; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.
