This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.
Objectives:
Create a customer service organization
Build teams
Hire the right personalities for customer service
Motivate customer service people
Educate and improve customer service people
Set up a good organizational environment
Equip customer service for international relations
Topics:
Forming a Customer Service Organization
Building Teams
Hiring Service Pros
Motivating Service People
Helping the Good Get Better
Creating a Productive Environment
Getting Help to Customer Service
Good Service for Your Employees
International Customer Service
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
