This course explains the concept of company-wide customer service and standards.
Objectives:
Define "customers" and "service"
Gather repeat business
Get the entire company involved in good service
Create standards of customer service
Define a business's customer segments
Topics:
Understanding "Customers" and "Service"
Bringing the Customer Back
Making the Mission a Priority
Getting Everyone Involved
Service from the Top Down
Creating Service Standards
Implementing Service Standards
Customer Segments
Segmenting Your Customers
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
