This course explains how to answer common questions, find customers' needs and problems, and resolve the root cause of those problems.
Objectives:
Turn complaining customers into satisfied customers
Create answers to Frequently Asked Question
Answer internal questions
Find customer wants
Find the true sources of problems
Solve problems
Topics:
Using Complaints
Frequently Asked Questions
Answering Employee Questions
Finding What Customers Want
Using Surveys
Finding (the Real) Problems
Finding Solutions
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
