This course provides information on how to use e-mails to communicate appropriately and effectively in a professional environment.
Objectives:
Identify the four communication channels and when to use each one most appropriately
Describe common misuses of e-mail in a corporate environment
Craft concise, effective e-mail messages
Topics:
When to use e-mail
Communication channel selection
Impacts of corporate culture
E-Mail channel abuses
Initiating an e-mail
Responding to e-mails
Writing clear and concise messages
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
