This course provides a comprehensive introduction to the skills and duties of front-line management. The course explores the role of supervisor through best practices, expert suggestions, and practical tips that help build and maintain productive working relationships.
Objectives:
Build sound human relations
Create productive working climates
Manage productive staff and teams
Communicate effectively
Delegate authority
Make sound priorties and decisions
Topics:
Productivity through people
Foundations of human relations
Creating a productive climate
Staffing
Quality control and improvement
Building effective teams
Communicating privately
The formal appraisal
Training
Delegating authority
Planning and prioritizing
Making sound decisions
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
