After taking this course, the learner will be able to level with their employees, deliver bad news, express themselves clearly, and ask questions that uncover employees' ideas and opinions.
Objectives:
Deliver bad news to employees in a constructive manner
Speak effectively
Use silence to enhance communication
Ask incisive questions
Topics:
Making the Best of Bad News
Speaking with Your Staff
Muzzling Your Mouth
Asking Questions
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
