This course describes how assertiveness relates to stress reduction. You will learn how to respond assertively at work and in your personal life.
Objectives:
Describe how assertiveness relates to stress reduction
Distinguish between passivity, aggressiveness and passive aggressiveness
Explain the consequences of passivity and aggression
Practice using the framework for assertiveness at work
Explain how the use of timing and tact facilitates being persuasive
Topics:
Defining assertiveness
Responding assertively
Applying assertive behavior
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
