This course explains the benefits of structured troubleshooting and how to implement troubleshooting procedures. Furthermore, the generic troubleshooting processes and their relation to network maintenance processes are analyzed, along with the role of change control and documentation.
Objectives:
Troubleshoot principles and approaches
Implement troubleshooting processes
Integrate troubleshooting into the network maintenance process
Topics:
Processes for Complex Enterprise
Technical Requirements:
Minimum 500MHz Processor; 128 MB RAM; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.
