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Course Catalog

Summary:

This series explains how to support users and troubleshoot desktop applications on a Windows XP operating system. Courses in this series cover configuring and troubleshooting both applications and connectivity, as well as resolving usability issues and configuring application security.

Certification:

The test that this series prepares students to take is a part of earning Microsoft Certified Professional (MCP) status and the Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.

Audience:

This series is for anyone preparing for the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System MCDST 70-272 exam, or for anyone who wants to learn more about troubleshooting applications on Windows XP.

Features:

  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

The Operating System and Internet Explorer

3.0 Hours

Office and Outlook Applications

3.0 Hours

Hardware and Network Connectivity

2.0 Hours

Application Security and Security Incidents

3.0 Hours

Practice Exams

1.0 Hour

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