This course provides an introduction to troubleshooting theory, including identifying problem, testing solutions, and creating a documentation plan. It also covers preventive maintenance techniques.
Objectives:
Explain the troubleshooting theory when given a scenario
Integrate common preventative maintenance techniques when given a scenario
Topics:
Troubleshooting Theory
Preventive Maintenance
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
