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Course Catalog

Summary:

This series validates the knowledge and skills of entry-level computer service technicians and confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.

Certification:


Audience:


Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Full-page images allow learners to experience an application as if it were open on their computer.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

Computer Components

4.0 Hours

Operating Systems

2.0 Hours

Diagnosing Problems

2.0 Hours

Laptops and Portable Devices

2.0 Hours

Printers and Scanner

2.0 Hours

Networks

2.0 Hours

Security

2.0 Hours

Safety, Environment, and Customer Issues

2.0 Hours

Practice Exam 1

1.0 Hour

Practice Exam 2

1.0 Hour

Practice Exam 3

1.0 Hour

Practice Exam 4

1.0 Hour

Practice Exam 5

1.0 Hour

Practice Exam 6

1.0 Hour

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