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Course Catalog

Summary:

This series validates the knowledge and skills of entry-level computer service technicians and confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.

Certification:


Audience:


Features:

  • Flash-based instructional demonstrations applying course concepts.
  • Instructional audio with graphics highlighting key points.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

Installing and Configuring PC Components

1.0 Hour

Troubleshooting and Preventive Maintenance

1.0 Hour

Advanced PC Troubleshooting

1.0 Hour

Portable Computer Fundamentals

1.0 Hour

Maintaining and Repairing Portable Computers

1.0 Hour

Major Windows Structures

1.0 Hour

Optimizing Operating Systems

1.0 Hour

Operating System Utilities

1.0 Hour

Basic OS Troubleshooting and Maintenance

1.0 Hour

Printers and Scanners

1.0 Hour

Troubleshooting Printer Problems

1.0 Hour

Wide Area Networking

1.0 Hour

Network Troubleshooting

1.0 Hour

Security

1.0 Hour

Safety and Environmental Issues

1.0 Hour

Professionalism and Communication

1.0 Hour

Practice Exam 1

1.0 Hour

Practice Exam 2

1.0 Hour

Practice Exam 3

1.0 Hour

Practice Exam 4

1.0 Hour

Practice Exam 5

1.0 Hour

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