This course explains how to use diagnostic hardware tools and utilities to evaluate problems with the server.
Objectives:
Escalate problems properly
Evaluate the server startup process for problems
Determine if a server problem is caused by configuration errors, hardware failures or software problems
Use hardware diagnostic tools and utilities
Shut down different server operating systems
Topics:
Gathering information and handling escalations
Using server-related documentation
System evaluation
Hardware, software, and configuration problems
Diagnostic tools and utilities
Server operating system shutdowns
Troubleshooting server networks
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
