This course explains the key principles and models that underlie the information technology infrastructure library.
Objectives:
Explain the importance of Service Assets and Value Creation
Discuss the major aspects of Service Design
Describe the PDCA and Continual Service Improvement models
Topics:
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
