This course explains selected ITIL processes that you'll need to understand.
Objectives:
Explain the basic concepts of Service Portfolio Management, Demand Management, Financial Management, and Service Level Management
Explain the basic concepts of Change Management
Describe the 7-step improvement process
Explain the basic concepts of Incident Management
Topics:
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
