This course describes how Service Automation assists with integrating Service Management processes.
Objectives:
List generic requirements for an integrated set of Service Management technologies
Explain how Service Automation helps to integrate Service Management processes
Topics:
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
