This course provides an overview of the customer service and payment resources available for an e-business.
Objectives:
Identify the different types of call centers
Use a Web information model
Define various electronic payment types
Identify security risks and the ways to protect against them
Topics:
The Call Center
Other Customer Service Concerns
Payment Types
Payment Systems
Payment Security
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher; Adobe Flash Player 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.
